You can reach our customer support at support@beadzjewelry.de or simply use our contact form.

Shipping within Germany takes 2-3 business days . However, delays may occur due to high demand.

Yes, after your order has been shipped, you will receive an email with your tracking number . This allows you to track your package at any time.

Please contact our customer support and send us an email to support@beadzjewelry.de so we can ensure that you receive your correct order.

Shipping within Germany costs €1.90. We offer free shipping for all orders over €80.

You can exchange or return your necklace within 14 days . Please read our cancellation policy .

Once we receive your return, it will undergo a quality control check. If everything is OK, your refund or exchange will be processed within approximately 14 days . We'll keep you updated via email.

Yes, our pearls are genuine freshwater pearls , carefully selected by hand. Each pearl is a natural product and therefore unique in shape and luster—making each necklace one of a kind.

To preserve the long-term beauty of your bracelet, we recommend avoiding contact with perfume, hairspray, and other chemicals, as these can damage the surface of the pearls. After wearing, gently clean the necklace with a soft, damp cloth to remove any residue.

It's best to store your pearl necklace in the included fabric pouch to protect it from dust and scratches. This will ensure your necklace stays beautiful for a long time and retains its natural shine.